VIVIAN MERCENIT

 Licensed Realtor

Exit Realty Tri-County, Mount Dora, Florida 01/09 – Present

Strategic Real Estate/GMAC, Loxahatchee, Florida 06/04 – 01/09

 Licensed Realtor listed and sold many properties for buyers and sellers.  Top producer in Palm Beach County.  Ask for my latest references from Buyers/Sellers. 

Institute of Validation Technology, Royal Palm Beach, Florida 02/03- 08/03

Registered, invoiced and processed conference attendees. Traveled worldwide setting up conferences. Line edits for quarterly journal. Accounts receivable, and payable.

C-MAC of America, West Palm Beach, Florida 02/99 - 11/02

Account Manager

Liaison to coordinate information and requirements between customers, materials, engineering, and production to assure targeted project status for companies such as Nortel Networks and Cisco. Gathered information to support company claims that monies were due relating to customer discrepancies on invoice issues which resulted in the collection of $1 million. Generated cost proposals, completed documentation packages and priced quotes. Assisted product management in generating forecast for future demand. Implemented reports in Access and Excel to analyze the plant's performance. Generated MRPs and EDI to help Master Scheduler drive materials. Maintained and encouraged customer loyalty through the courteous and efficient resolution of disputes, complaints, and discrepancies. Proficient in handling simultaneous projects and meeting deadlines effectively. Experienced in the development of new products from beginning stage through engineering and into active production. Attended daily production meeting to fulfill customer orders and prioritize forecasting requirements.

GE Medical Systems, Jupiter, Florida 1995 - 1999

Customer Service

Responded to inbound service calls in a fast-paced, high-volume call center. Provided superior customer service and quality work while demonstrating attention to detail, flexibility and innovation in resolving problems. Utilized effective communications skills and worked well with others at all levels. Chosen for the Y2K Oracle team and assisted with planning, implementing, and testing software. Helped users with daily operational issues. Handled returns and exchanges of defective products for customers.

Dispatcher (1995 - 1997) Marquette Medical Systems (Acquired by GE Medical Systems)

Answered a large volume of calls and dispatched engineers. Researched invoicing issues related to credit and rebill. Trained new employees. Handled all incoming calls after hours from hospitals throughout the country, assisting in technical support, or having equipment serviced by engineers.

Quality Resort, Singer Island, Florida 1993 - 1995

Restaurant Manager

Hired, trained, and supervised 15 employees. Responsible for payroll, scheduling, inventory and purchasing of food and beverage. Marketed special events and coordinated weddings, reunions, and conferences.

EDUCATION